Question 1

What is Neka.NG Form?

Accepted Answer

Neka.NG Form is a modern, high-performance form and survey builder optimized for Nigerian commerce and businesses, featuring WhatsApp direct routing, copyable NUBAN bank transfers, Likert rating matrices, and online payments via Paystack, Flutterwave, and Monnify.

Question 2

How does the Likert / Rating Matrix block work?

Accepted Answer

The Likert / Rating Matrix block allows form builders to create multi-row rating grids for customer satisfaction, employee performance, or multi-criteria audits. Respondents rate criteria using customizable 3-point, 5-point, or 10-point scales with responsive desktop and mobile card layouts.

Question 3

Can respondents pay directly on the form in Nigerian Naira (NGN)?

Accepted Answer

Yes! Neka.NG Form natively integrates with Paystack, Flutterwave, and Monnify to accept debit cards, bank transfers, and USSD. It also supports zero-fee manual NUBAN bank account transfers with proof of payment screenshot uploads.

Question 4

How does WhatsApp direct routing work?

Accepted Answer

Form submissions can be routed directly into your business WhatsApp chat with personalized tags including respondent name, answers, and unique reference codes for immediate conversation and follow-up.